UPDATE: as of March 2020 until further notice:
All orders are processed and shipped within 10 business days (not including weekends or holidays) after purchase. You will be automatically sent an email with tracking information as soon as your order is processed and ready to be shipped.
We are discovering more and more that USPS is not updating tracking information accurately after they pick up the orders from us. So after your order is processed and shipped the tracking information may not appear correctly but it will be in transit.
Unfortunately, due to everything going on in the country right now orders are taking longer than usual to process and ship. We are working very hard to insure you get your orders as soon as possible. We apologize for this inconvenience. We just ask for your patience while WE and USPS work to deliver your package.
When will my order ship?
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
How are shipping rates calculated?
Shipping rates are calculated based on the weight of the products ordered, the address of the receiver, and the postal service used.
Do you combine orders?
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
Can I have my order delivered to a PO Box address?
Yes! We do deliver to PO boxes. :)
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
Are there any known delivery delays in my area?
For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm
We also recommend visiting the website for your local post office for delays specific to your city!
Please note, Hello To Natural is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.
Please note, Hello To Natural LLC is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
- For domestic orders, shipping may take up to 5 business days.
- For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
How do I track the delivery of my order?
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
Do you offer expedited shipping?
We currently do not offer expedited shipping. As we continue to grow, we will work toward offering this. We do strive to process all orders and have them shipped within 3 to 5 business days.
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care.
What countries do you ship to?
We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of the Ukraine, Sudan and Syria. All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Hello to Natural order and/or shipping total.
My order shipped, when will it get to my house!?
All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Our babies love to travel and they may get to you sooner!
Do we ship to APO addresses?
Yes! Please follow these rules or your package might not make it!
Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
The city field will need to be one of the following abbreviations set forth by the Military:
APO: Army Post Office
FPO: Fleet Post Office
DPO: Diplomatic Post Office
The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:
AA: Armed Forces Central and South Americas (Armed Forces Americas)
AP: Armed Forces Pacific
AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
Set the country as the United States, as these addresses are considered part of the U.S.